PrototypeTarget-state workflow for the Service Engine operating model — illustrative data, not a production system.
Job Board/PRM-HV-004

PRM-HV-004 — HV isolation warning — awaiting OEM direction

AV-077·5YJAV0077NG01309

SeverityP1
StageOEM Technical Decision Required
SLA36h grounded
Technical ownerNexus
Operational ownerPrime
Vehicle statusGrounded — Safety
Time open3d
EscalationL2 · HV safety hold
Initial complaint

Fault observed during depot pre-check. Vehicle grounded pending diagnosis and evidence collection.

Operating conditions
Event timestamp2026-07-11 06:14 MST
Ambient temp31°C
LocationMTV-01 Mountain View depot
Odometer14,820 mi
ShiftPre-dispatch
Safety & impact
Safety impactPerception degraded — grounded
Grounded statusGrounded — Technical
Suspected fault domainSensor hardware · possible harness
Business impactLoss of 1 revenue-earning vehicle
Related previous cases
  • SE-0918 — Front sensor communication fault (May 22, 2026)
  • SE-0764 — Front sensor communication fault (Apr 03, 2026)
  • Pattern: same component failed 3 times in 60 days.