Service Operations
Multi-partner service desk — 32 open events, 20 escalated
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33 results
| Case | Fleet | VIN | Issue | Sev | Vehicle | Owner | Partner | Stage | Age | SLA | Next Action | Updated |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| SE-1042 RepeatDemo | AV-027 | G00459 | Front sensor communication fault | P1 | Available | Nexus | Prime | Awaiting Parts | 6d | 8h left | Confirm part ETA | 6d ago |
| SE-1002 RepeatDisputed | AV-042 | G00714 | Front sensor communication fault | P1 | Available | Nexus | Prime | Diagnosing | 1d | 4d 5h left | Upload DTC + datalog | 1d ago |
| SE-1003 Repeat | AV-051 | G00867 | LiDAR intermittent dropout | P1 | Available | Alpha | Prime | Awaiting Partner | 4d | 12h left | Update case | 4d ago |
| SE-1004 Repeat | AV-063 | G01071 | Rear radar calibration drift | P1 | Available with Restriction | Prime | Prime | Repair in Progress | 7d | -42h overdue | Update case | 7d ago |
| SE-1005 Repeat | AV-078 | G01326 | Side sensor internal fault | P1 | Scheduled Service | Nexus | Prime | Escalated | 2d | 3d 10h left | Executive review | 2d ago |
| SE-1006 RepeatDisputed | AV-084 | G01428 | Camera lens obstruction alert | P2 | Awaiting Parts | Nexus | Prime | Awaiting Parts | 5d | 13h left | Confirm part ETA | 5d ago |
| SE-1007 Repeat | AV-091 | G01547 | Front sensor communication fault | P2 | Awaiting Validation | Alpha | Prime | Validation | 8d | -0h overdue | AV validation | 8d ago |
| SE-1008 Repeat | AV-095 | G01615 | LiDAR intermittent dropout | P2 | Grounded — Technical | Prime | Prime | Ownership Review | 3d | 2d 15h left | Accept ownership | 3d ago |
| SE-1009 Repeat | AV-012 | G00204 | Rear radar calibration drift | P2 | Available | Nexus | Prime | Diagnosing | 6d | 8h left | Upload DTC + datalog | 6d ago |
| SE-1010 RepeatDisputed | AV-034 | G00578 | Side sensor internal fault | P2 | Available | Nexus | Prime | Awaiting Partner | 1d | -6h overdue | Update case | 1d ago |
| SE-1011 Repeat | AV-047 | G00799 | Camera lens obstruction alert | P2 | Available | Alpha | Prime | Repair in Progress | 4d | 1d 20h left | Update case | 4d ago |
| SE-1012 Repeat | AV-059 | G01003 | Front sensor communication fault | P2 | Available | Prime | Prime | Escalated | 7d | 9h left | Executive review | 7d ago |
| SE-1013 Repeat | AV-068 | G01156 | LiDAR intermittent dropout | P2 | Available with Restriction | Nexus | Prime | Awaiting Parts | 2d | -12h overdue | Confirm part ETA | 2d ago |
| SE-1014 RepeatDisputed | AV-073 | G01241 | Rear radar calibration drift | P2 | Available with Restriction | Nexus | Prime | Validation | 5d | 4d 1h left | AV validation | 5d ago |
| SE-1015 | AV-008 | G00136 | HV isolation warning | P0 | Available | Nexus | Prime | Escalated | 1d | -6h overdue | Executive review | 1d ago |
| SE-1016 | AV-021 | G00357 | Battery thermal derate | P1 | Available | Nexus | Prime | Diagnosing | 2d | 10h left | Upload DTC + datalog | 2d ago |
| SE-1017 | AV-055 | G00935 | Charging fault at depot | P1 | Available | Nexus | Prime | Repair in Progress | 3d | 2d 15h left | Update case | 3d ago |
| SE-1018 | AV-066 | G01122 | 12V DC-DC inverter fault | P1 | Available with Restriction | Nexus | Prime | Awaiting Partner | 4d | -24h overdue | Update case | 4d ago |
| SE-1019 | AV-088 | G01496 | Coolant loop pressure low | P1 | Awaiting Diagnosis | Nexus | Prime | Validation | 5d | 13h left | AV validation | 5d ago |
| SE-1020 | AV-015 | G00255 | AV planner exception at intersection | P1 | Available | Alpha | Prime | Diagnosing | 1d | 9h left | Upload DTC + datalog | 1d ago |
| SE-1021 | AV-033 | G00561 | Perception stack degraded mode | P1 | Available | Alpha | Prime | Awaiting Partner | 2d | 3d 10h left | Update case | 2d ago |
| SE-1022 Disputed | AV-057 | G00969 | Map tile mismatch after update | P2 | Available | Alpha | Prime | Escalated | 3d | -18h overdue | Executive review | 3d ago |
| SE-1023 | AV-081 | G01377 | AV planner exception at intersection | P2 | Awaiting Parts | Alpha | Prime | Validation | 4d | 1d 20h left | AV validation | 4d ago |
| SE-1024 | AV-019 | G00323 | Brake caliper drag | P2 | Available | Prime | Prime | Repair in Progress | 1d | 4d 5h left | Update case | 1d ago |
| SE-1025 | AV-045 | G00765 | Suspension bushing wear | P2 | Available | Prime | Prime | Awaiting Parts | 2d | 3d 10h left | Confirm part ETA | 2d ago |
| SE-1026 | AV-072 | G01224 | HVAC blower failure | P2 | Available with Restriction | Prime | Prime | Ownership Review | 3d | 2d 15h left | Accept ownership | 3d ago |
| SE-1027 | AV-036 | G00612 | Scheduled 10k service | P3 | Available | Prime | Prime | Repair in Progress | 0d | 1d 0h left | Update case | 0d ago |
| SE-1028 | AV-062 | G01054 | Tire rotation & alignment | P3 | Available with Restriction | Prime | Prime | New Intake | 1d | 4d 5h left | Update case | 1d ago |
| SE-1029 | AV-089 | G01513 | Brake fluid service | P3 | Awaiting Diagnosis | Prime | Prime | Validation | 2d | 3d 10h left | AV validation | 2d ago |
| SE-1030 | AV-024 | G00408 | LiDAR intermittent dropout | P2 | Available | Prime | Prime | New Intake | 1d | 4d 5h left | Update case | 1d ago |
| SE-1031 | AV-039 | G00663 | Rear radar calibration drift | P2 | Available | Uber | Prime | Ownership Review | 1d | 4d 5h left | Accept ownership | 1d ago |
| SE-1032 | AV-076 | G01292 | Side sensor internal fault | P2 | Scheduled Service | Nexus | Prime | Diagnosing | 1d | 4d 5h left | Upload DTC + datalog | 1d ago |
| PRM-001 | PRM-001 | M00001 | Excessive Rear Suspension Noise | P1 | Grounded — Technical | Nexus | Prime | Technical Assistance Required | 2d | 12h left | Await Nexus guided repair session | 42m ago |