PrototypeTarget-state workflow for the Service Engine operating model — illustrative data, not a production system.

Reports

Standard operating reports and one-click exports.

Weekly executive digest

Fleet uptime, open events, escalations, warranty recovery.

Audience
Uber execs · Partner directors
Cadence
Weekly
Partner scorecard bundle

SLA attainment, first-visit fix, repeat rate per partner.

Audience
Partner ops leads
Cadence
Weekly
Repeat-failure watchlist

Components with ≥3 recurrences in 90 days.

Audience
Alpha & Nexus engineering
Cadence
Bi-weekly
Warranty recovery report

Submitted vs recovered value, denial reasons, resubmission queue.

Audience
Uber finance · Nexus warranty
Cadence
Monthly
Fleet health trend

Uptime, downtime distribution, MTTR, on-road/grounded balance.

Audience
Uber fleet planning
Cadence
Monthly
SLA breach root-cause

Breach drivers by partner, root cause, corrective action.

Audience
Steering committee
Cadence
Monthly