Executive Overview
Fleet health, escalations, and partner accountability — SF Bay Area, CA
Prototype — Illustrative data only
P0 Safety CriticalHV Safety HoldGrounded 19hSLA Critical
PRM-HV-001 — Suspected HV Battery Water Ingress
Vehicle grounded under an HV safety hold while awaiting Nexus technical review and an approved repair path.
- Vehicle
- Nexus Gravity
- Location
- Prime Service Center — Mountain View
- Owner
- Nexus HV Technical Support
- Blocker
- HV technical decision pending
- Next action
- Approve repair or transport path
Critical Service Blocker
HV Technical Decision Pending
Four grounded vehicles are awaiting Nexus review before an approved repair or transport path can begin.
Vehicles awaiting HV review
4
Average wait for decision
27h
Grounded vehicle-hours
108
Decision-ready cases
71%
Primary Fleet Metrics
Fleet Uptime
80%
Target: 95%
Grounded Vehicles
20
8 safety · 12 technical
Open Service Events
32
Across all partners
Active Escalations
10
Cross-partner action required
Average Repair Cycle
4.0 days
Target: 1.5 days
Operational Attention
Fleet uptime is below target. Four safety-critical HV cases are awaiting Nexus technical direction, while additional downtime is being driven by parts availability and incomplete escalation evidence.
View escalations