Partner Performance
Executes on agreed responsibilities vs product/technical health of the vehicle, component, or software
Why two lenses. Operational performance measures whether a partner executes its agreed responsibilities on time and to standard. Product / technical health measures whether the vehicle, component, or software is generating failures despite proper partner execution — so a partner is not penalized for an underlying reliability issue.
SLA attainment by partner
Attainment trend (last 6 months)
P
Prime
Fleet & depot service operator
Acknowledgment SLA94%
Documentation completeness71%
First-time fix rate68%
Technician productivity3.2 / day
Repeat-repair rate12%
PM compliance88%
Backlog aging (avg)3.1 d
N
Nexus
Vehicle OEM & hardware owner
Technical response time18 h
Ownership acceptance time14 h
Field engineer response9 h
Parts fill rate62%
Warranty approval time6.4 d
Repeat hardware-failure rate14%
Documentation quality84%
A
Alpha
AV software & tech partner
Log-review response time4 h
Software diagnosis time1.8 d
AV validation turnaround6 h
Repeat software fault rate3%
Escalation closure rate91%
U
Uber
Fleet orchestrator & superadmin
Routing accuracy96%
Ownership decision time5 h
Time in disputed ownership14 h avg
Escalation effectiveness82%
RTS approval time3 h
Overall fleet uptime80%