Operating Model
How Uber, Prime, Nexus, and Alpha coordinate across the service lifecycle
U
Uber
Fleet orchestrator
Superadmin oversight, cross-partner arbitration, executive KPIs, commercial governance.
P
Prime
Service operator
Depot operations, technicians, first-line diagnosis, SLA execution, warranty documentation.
N
Nexus
Vehicle OEM
Base-vehicle engineering, parts supply, warranty adjudication, hardware defect ownership.
A
Alpha
AV / software owner
AV stack, sensor calibration, software defect ownership, technical review of autonomy incidents.
End-to-end service lifecycle
Step 1
Detect
Prime · fleet telemetry
Step 2
Diagnose
Prime → Nexus / Alpha
Step 3
Assign owner
Alpha or Nexus accepts
Step 4
Repair
Prime executes
Step 5
Validate
Alpha AV validation
Step 6
Return to service
Uber approves
RACI matrix
AAccountableRResponsibleCConsultedIInformed
| Activity | Uber | Prime | Nexus | Alpha |
|---|---|---|---|---|
| Detect fault | I | R | I | I |
| Ground vehicle | A | R | C | I |
| Initial inspection | I | R | C | I |
| Base-vehicle diagnosis | I | R | C | I |
| AV log review | I | I | C | R |
| Accept technical ownership | A | C | R | R |
| Repair authorization | A | C | R | C |
| Repair execution | I | R | C | I |
| Parts supply | I | C | R | I |
| Warranty adjudication | A | C | R | I |
| AV validation | A | C | C | R |
| Return-to-service approval | R | C | C | C |
| Root-cause feedback | A | R | R | R |
| Partner performance review | R | C | C | C |
Daily service standup
Daily · 09:00 UTC · Prime + Uber leads
Queue health, SLA breaches, blockers requiring cross-partner action.
Weekly technical review
Weekly · Thursdays · Prime, Nexus, Alpha engineering
Repeat failures, disputed ownership, RCA progress, calibration issues.
Monthly steering committee
Monthly · Executives from all four partners
Scorecards, commercial recovery, capacity plans, escalations L4.