Service Operations/SE-1042
SE-1042 — Front sensor communication fault
AV-027·5YJAV0027NG00459
SeverityP1
StageAwaiting Parts
SLA8h left
Technical ownerNexus
Operational ownerPrime
Vehicle statusAvailable
Time open6d
EscalationL2 · Repeated failure + parts shortage
Repeat faultDemo caseInitial complaint
Depot telematics detected loss of communication with front sensor controller at 06:14 during pre-dispatch check. Operator confirmed intermittent perception warnings on prior shift. Vehicle grounded pending diagnosis.
Operating conditions
Event timestamp2026-07-11 06:14 MST
Ambient temp31°C
LocationMTV-01 Mountain View depot
Odometer14,820 mi
ShiftPre-dispatch
Safety & impact
Safety impactPerception degraded — grounded
Grounded statusGrounded — Technical
Suspected fault domainSensor hardware · possible harness
Business impactLoss of 1 revenue-earning vehicle
Related previous cases
- SE-0918 — Front sensor communication fault (May 22, 2026)
- SE-0764 — Front sensor communication fault (Apr 03, 2026)
- Pattern: same component failed 3 times in 60 days.