Service Operations/SE-1022
SE-1022 — Map tile mismatch after update
AV-057·5YJAV0057NG00969
SeverityP2
StageEscalated
SLA-18h overdue
Technical ownerAlpha
Operational ownerPrime
Vehicle statusAvailable
Time open3d
EscalationL2 · Hardware vs software dispute
Initial complaint
Fault observed during depot pre-check. Vehicle grounded pending diagnosis and evidence collection.
Operating conditions
Event timestamp2026-07-11 06:14 MST
Ambient temp31°C
LocationMTV-01 Mountain View depot
Odometer14,820 mi
ShiftPre-dispatch
Safety & impact
Safety impactPerception degraded — grounded
Grounded statusGrounded — Technical
Suspected fault domainSensor hardware · possible harness
Business impactLoss of 1 revenue-earning vehicle
Related previous cases
- SE-0918 — Front sensor communication fault (May 22, 2026)
- SE-0764 — Front sensor communication fault (Apr 03, 2026)
- Pattern: same component failed 3 times in 60 days.