Performance/PA-001
PA-001 — Recurring Front Sensor Communication Fault
Example of a product-driven issue with strong partner repair execution.
P1Product / TechnicalHigh Confidence5 Vehicles9 Events18.4 Vehicle-Days Lost
Why This Is Not Primarily a Partner Problem
- The same fault occurred at two depots.
- Two separate repair partners observed the same DTC.
- Approved repair procedures were followed.
- Technician repair time remained within target.
- The fault returned after correctly completed repairs.
- OEM engineering guidance was required repeatedly.
- Replacement harness availability delayed repairs.
Four-Day Repair Breakdown
Initial Triage6h
OEM Engineering Guidance22h
Parts Wait52h
Repair Execution10h
Validation6h
74 of 96 hours were attributable to OEM guidance and parts availability.
Attribution
Product / Technical80%
Partner Execution10%
Shared Governance10%
"The partner repaired the vehicle efficiently once the approved procedure and parts were available. The primary constraint was the product-support system."
PA-002 — Incorrect Brake Repair
Example of a partner-performance issue affecting first-time-fix rate.
- One vehicle · one depot · one service partner
- Approved repair procedure available
- Parts available locally
- Required diagnostic evidence incomplete
- Incorrect component replaced
- Vehicle returned with the same symptom within three days
Attribution
Partner Execution78%
Product / Technical7%
Shared Governance15%
Corrective actions
- · Technician retraining
- · Mandatory repair checklist
- · Supervisor validation
- · Tool calibration verification
- · 30-day performance monitoring